Returns & Exchanges Policy - The Glim Store

At The Glim Store, your satisfaction is our top priority. We take great pride in the quality of our products and are confident you will love your purchase. However, if you are not completely satisfied, we are here to help.

1. Return & Exchange Eligibility

Items must be returned or exchanged within 7 days of the delivery date.
All products must be returned in their original condition: unworn, unwashed, unused, and with all original tags and packaging still intact.
Items that do not meet these conditions will be sent back to the customer.

2. How to Initiate a Return or Exchange

To start the return process, please contact our customer service team:
📧 Email: info@theglimstore.com
📱 WhatsApp: +92 344 1797972

In your request, please include:

• Your order number

• The item(s) you wish to return

• A brief reason for the return or exchange

For exchanges, please also specify the desired size, color, or alternative product, which is subject to availability.

3. Return Process & Shipping

Once your request is approved, you will receive detailed instructions along with the return shipping address.
Customers are responsible for all return shipping costs.
However, if the item you received was incorrect, defective, or damaged, The Glim Store will cover the return shipping costs.

💡 Important: We strongly recommend recording a clear unboxing video when opening your parcel. This video will serve as proof in case your product arrives damaged or defective and will help us process your claim more quickly.

4. Refunds

After we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7–10 business days.
The timing of the refund’s appearance on your statement may vary depending on your bank’s processing times.

5. Contact Us

For any questions or concerns regarding our Returns & Exchanges Policy, please reach out to our customer service team. We’re always happy to assist you.

📧 Email: info@theglimstore.com
📱 WhatsApp: +92 344 1797972